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Frequently Asked

Home - FAQs

If you have a question that isn't covered here, please feel free to get in touch by going to the contact us page

How do I store the ashes?

All of our frames that feature an ashes compartment have a door to this compartment at the rear of the frame. The door is held on with strong magnets so you can be confident that they will be safely stored. The compartments are not designed to hold loose ashes, but for the ashes to be contained in a bag or pouch. We offer a purpose made velvet pouch that will perfectly fit the compartment, but you can use any bag.

Are the frames suitable for any pet or person?

Our frames are suitable for a wide range of passed pets and people. For pets, we have made frames for the ashes of ducks, rabbits, dogs, and cats. The product suitability is determined by the weight of the loved one when they were alive as this determines the volume of ashes, although some customers only choose to put some, not all, of the ashes into the frames. For people, our frames cater to infants, children and adults alike, where customers want to keep their ashes close by but also celebrate their memory with their favourite photo.

Can you recommend a crematorium?

We currently have no affiliation directly with crematoriums and therefore cannot directly recommend one. It is worth looking for trade bodies in your home country, which should have a membership list for approved crematoriums.

Are your frames made from sustainable resources?

Our frame moulding is sourced from Italy and our mountboard is manufactured in the Lake District, UK and both core components are FSC (Forest Stewardship Council) certified.

What if I cannot find the product I am looking for?

If you feel that nothing is suitable for your needs, just send us a message and we will do our very best to guide you to making the right decision on the right product. 

Do urns have to be sealed?

No, it's not always necessary to permanently seal an urn. Our frame urns remain unsealed so you can move your beloved one if your frame falls and becomes damaged.

How much do keepsake urns hold?

At Remembered Forever, our pet keepsake urns can hold ashes that weigh up to 39 kg (86 lbs). The most suitable keepsake frame for your departed pet can be selected by finding out how much they weighed when they were alive.

What can you use instead of an urn?

We here at Remembered Forever offer a unique way to keep your loved ones' ashes safe in a handmade, personalised frame with many customisation options including slots for their precious items.

Can you put ashes in a picture frame?

Yes. Our timeless picture frame memorials provide you with a unique storage space for the ashes of your pet, friend or family member. Each of our frame urns has a discreet rear compartment in which you can place these ashes without drawing attention to them. Honour your beloved in the best way with Remembered Forever.

What size container is needed for cremation ashes?

Typically, cremation urns or vessels will hold between 180-250 cubic inches of cremated ashes. The most suitable size of container for these ashes can be determined by using the approximate weight of the deceased. Our memorial keepsakes and frames can hold pet and human ashes that weigh up to 83 kg (183 lbs), so you're sure to find something suitable for your requirements at Remembered Forever.

What is the difference between a keepsake and an urn?

Keepsake urns and conventional urns can be differentiated by their size. In most cases, traditional urns contain enough space to hold all of the deceased's ashes, whilst keepsake urns have a much smaller storage capacity. The benefits of having a keepsake urn are many and can enable family members to split ashes between themselves or keep some ashes behind when the majority have been scattered.

What is the difference between a grave marker and a headstone?

Grave markers and headstones are common types of burial monuments used to signal the resting place of someone who has passed away. The biggest difference between the two is their size, with headstones typically much bigger than grave markers. Grave markers are often flat plaques positioned on a small stone base that can be customised to feature a small picture or message. Pet grave markers are available from Remembered Forever in small, medium and large, giving you the perfect way to honour the legacy of your furry or feathered friend.

What is the difference between an urn and a keepsake urn?

Traditionally, there has been a major point of difference between keepsake urns and conventional urns: their size. Even today, most standard urns are designed to hold all of the deceased's ashes, whilst keepsake urns are used to store a small portion. Our pet keepsake frames hold ashes that weigh up to 39 kg (86 lbs), with space reserved for pictures and precious mementos. Ashes frames for pets and people feature space for cremated remains that weigh up to 83 kg (183 lbs).

Where should an urn be placed at home?

When deciding where to place an urn in your home, there are many things to consider. Firstly, it might be useful to think about where your loved one liked to spend their time. If they liked gardening, for example, you should position the urn on a windowsill with a full view of the outside. Additionally, the existing style and decor of your home can also influence where you choose to keep your urn. Try and select somewhere it will blend in nicely and complement its surroundings. It's also a good idea to keep your urn away from pets and children, as you don't want it to be knocked over or damaged.